Refunds & Cancellation

Translation of the Spanish version. In case of divergence between versions, the Spanish version prevails.

Storyfeel is operated by Laura Flores Ramírez, Querétaro, Mexico. Payments and refunds are handled by Paddle, our Merchant of Record.

Cancelling your subscription

You can cancel any time from your account settings or by writing to us. You keep full access until the end of the period you've already paid for; it simply doesn't renew. After that, your account moves to the free plan and your content above the limits is hidden but retained (restored if you resubscribe).

Auto-renewal

Paid plans renew automatically until you cancel. We send a reminder before each charge, so a renewal never comes as a surprise. Cancel before the renewal date to avoid the next charge.

Refunds

• EU/EEA — 14-day right of withdrawal. If you're a consumer in the EU/EEA, you have 14 days to withdraw from a digital service. Because Storyfeel gives immediate access, at checkout you agree the service starts right away, which may affect withdrawal for the part already used. Paddle manages this at checkout.
• Renewals. Generally non-refundable — which is why we send an advance reminder and let you cancel beforehand. If you were charged in error or there are exceptional circumstances, write to us and we'll review case by case.
• Plan changes. If you switch to a cheaper plan, the unused part of your current plan is kept as credit for your next payments. If you’d rather have it back on your original payment method, write to us within 120 days of paying for that plan.
• How refunds are issued. Approved refunds are processed by Paddle to your original payment method.

Founders plan

The Founders plan's reduced price stays fixed for as long as the subscription remains continuously active. If it's cancelled or lapses, the Founders price is lost permanently and any new subscription uses the then-current public price.

Contact

Refund or cancellation help: hello (at) storyfeel.app. You can also manage your subscription from the link in any Paddle receipt.